Shop Policies

SHOP POLICIES

Thank you for visiting Nimasprout: Art by Nicole Gustafsson.
Below are shop policies and more information.

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RETURNS AND EXCHANGES

All sales are final.

We don't accept returns, exchanges, or cancellations but please contact us if you have any concerns with your order.

If something arrives damaged please contact me immediately and I will gladly work with you to resolve any problems. Please contact us if you are unhappy with the item you purchased and I will help correct any errors.

I am not responsible for errors on the part of the buyer, such as errors in the shipping address provided.

I am not responsible for lost or stolen goods. It is your responsibility as the buyer to have items shipped to a secure location and to follow the tracking number.

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SHIPPING

Payments must be received in full before orders are shipped.
Most orders shipped within 7 business days
Everything shipped via USPS
Original Paintings over $150 REQUIRE Signature Confirmation within the US.
(Signature confirmation is not available for international orders)
Most prints are shipped flat in rigid packages with extra cardboard for support. Prints larger than 12x16 are shipped in tubes.

I ship to the shipping address you supply in checkout. PLEASE MAKE SURE YOUR ADDRESS INFORMATION IS CORRECT. If the buyer supplies an incorrect shipping address, any delays or costs associated with re-shipping packages or loss of goods are solely the buyers responsibility.

You are a provided a tracking number when your items ships and you can get updates thru the USPS link you are provided. PLEASE NOTE that Nimasprout is not responsible for stolen or lost merchandise. It is your responsibility as the buyer to have items shipped to a secure location and to follow the tracking number. Once the package is shipped it is out of my hands.

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INTERNATIONAL SHIPPING:

International orders may be subject to the duty/customs taxes and/or fees.
These laws vary per country and are the buyers responsibility.
Your package ships with the required customs form label required by USPS mail and lists the purchase price on the label. I am unable to alter price and contents listed on customs label.

PLEASE NOTE that packages take time to go thru customs and I have no way of guaranteeing any delivery date on international shipping. Please be patient for your item to arrive. Some areas can take up to 4-8 weeks to arrive. If you have issues please contact us directly.